Trinity Solar

  • Service Coordinator

    Job Locations US-MD-Hanover
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-1117
    Category
    Administrative/Clerical
  • Overview

    ABOUT THE OPPORTUNITY

    Trinity Solar is seeking qualified candidates for the Service Coordinator position for our Maryland office in Hanover, Maryland. The Service Coordinator is to be responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.

    Responsibilities

    COMPENSATION AND BENEFITS:

    • W-2 hourly pay;
    • 401(k) with employer contribution;
    • Benefits package including medical, dental and vision;
    • Free Life Insurance;
    • Paid time-off and paid holidays; and
    • Diverse career paths.

    RESPONSIBILITIES:

    • Maintain overall ownership of all service cases – from intake of service call, creating cases, resolution and completion;
    • Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners;
    • Assist with managing cases and coordinating customer appointments with the service team;
    • Manage service calls and e-mails from customers, finance partners and other departments;
    • Review dashboards and reports on systems that are having issues;
    • Update all services cases with the most up to date information in Sales Force;
    • Ensure timely achievement of permission to operate;
    • Advise customers on system operations and utility concerns; and
    • Assist with special projects when needed.

    Qualifications

    QUALIFICATIONS AND REQUIRED EXPERIENCE:

    • High school diploma or equivalent;
    • 1 year of project coordinator experience;
    • 1 year of customer service experience;
    • Salesforce experience is preferred;
    • SolarEdge/Enlighten monitoring systems experience is preferred;
    • Ability to develop and maintain positive relationships with third-party vendors and colleagues;
    • Detail oriented with a strong ability to recognize when further clarification is needed;
    • Strong proficiency in organizational & multi-tasking skills;
    • Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.);
    • Ability to work in a fast-paced environment with a high volume of phone calls, emails, and work load on a consistent basis; and
    • Strong work ethic.

    ABOUT OUR COMPANY

    Awarded the fastest growing business in New Jersey in 2016 and second fastest in 2017, Trinity solar is the largest privately-held residential solar installation contractor in the United States. You will be joining a fast-paced dynamic organization focused on changing how the world uses energy. Founded over 20 years ago, Trinity Solar built their company based on strong moral principles and values that have developed a culture and business into what over 1,500 proud American workers call home.

    Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state or local laws.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Trinity!

    Not ready to apply? Connect with us for general consideration.